At Clay Craft, we apprehend how tons you price your every purchase and for us, true client enjoyment is of utmost critical. Subsequently, to fulfill our phrase, we are dedicated to creating your buying revel with us as pleasant as feasible.
Returns are regular and best in case of damaged and defective merchandise. All you want to do is lift a go-back request, within a length of 48 hrs from the date of shipping by following the below steps:
We are able to make certain that you get a resolution at the earliest.
At Dhaakk, we guarantee you that each piece of merchandise is checked nicely earlier than delivery however even then the product you acquire is “damaged or defective”, our returns coverage will clear up your problem.
The viable solutions blanketed inside the returns coverage are:
Refund: we have got a facility for a refund if in case the product delivered is (broken, or defective).
Note: If the order cost becomes zero on utilization of any present vouchers or cut price discounts, for such instances, there may be no refund furnished and in return, we will reinstate the “Present Voucher” or “discount Coupon Code ” with the respective quantity, which you could use to redeem another manufactured from your preference from the Clay Craft website.
when you have obtained a product that is “broken or defective” and you want to return the product, by way of just follow the referred procedures given below:
Note: Unboxing Video obligatory for Claiming broken/defective Returns
For damaged and faulty merchandise, please share the video at the same time as commencing the box, displaying all 6 aspects of the package when sealed and images alongside the shipping label on www.dhaakk.com and our help crew will get returned to you for your refund processing.
Boost a go-back request by means of sending us the go-back request mail on our customer support email identity Suushmita@dhaakk .com.
As soon as we've received your request, certainly one of our customer service executive gets in contact with you to in addition recognize the problem and will manner the request for a refund.
Ideally, we do a reverse pickup of the product that's “damaged or defective" from the consumer’s location in an unused/undamaged circumstance with all tags, bills, and original packaging intact.